Case Study: Uversity


See it live: https://apply.u-versity.eu

Uversity is a Registered Charity that currently provides scholarships to adults aged 23 years and older to enable students to complete a Bachelor’s degree for first time in any of the 42 participating colleges on the island of Ireland.  Uversity aims to unlock the potential of mature students to transform their lives and the lives of others around them. 

The application process requires eligible applicants to first fill in an online application form that gathers their personal and contact information along with information regarding their prior education and work experience, financial need in addition to a 500-word motivation statement and details of two referees.

Why did you decide to use DreamApply as your application management system?

DreamApply was chosen after a comprehensive procurement process that reviewed several international providers of online application and CRM systems.

DreamApply offered the most cost-effective and customer-responsive system available internationally. The flexibility of the system and the enthusiastic engagement of the DreamApply team has consistently exceed our expectations.

Results from DreamApply

We have three different types of stakeholders – applicants, administrators, and external assessors.

Our applicants’ feedback was very, very positive – the application form was very easy to use, with clear questions, and an easy and clear format.  It made the process of completing a third-level-education scholarship application form so much less daunting. 

It is also great that applicants are able to save and edit their answers and take their time with the application form until they finally submit it

The password system also helps the applicant to feel safe that their application can’t be viewed by anyone else other than Uversity and this is most important.

From our perspective as administrators, we found the system excellent.  The login is simple and secure.  It is easy to navigate through the applications.  We primarily use the ‘browsing’, ‘searching’ and ‘tables’ functions and find them very useful and easy.  The only area for improvement would be the knowledge base.  As with all technical guides it never seems to have answers to the questions we have, or they are not located where we think they should be. 

Configuration and support

DreamApply’s support team is exactly that – very supportive. 

There is a sense that you are just around the corner and nothing is a problem.  Both Kaisa and Katrin are friendly, supportive, very obliging, and ultimately provide the answers/point us to the solution. 

We feel very supported by DreamApply’s Client Happiness team and that is a big plus for us as it is a critical experience that a client needs to have when the product is online software.

To sum up

DreamApply is a dream of an online application administration platform. 

The online application form is visually very simple and clear, and this is helpful for both the student and the administrators. 

The security levels implemented by Dream Apply to safeguard students’ data are of very high industry standard with the IT infrastructure being PCI DSS Level 1 Service Provider compliant, the Datacenters are certified ISO/IEC 9001, 27001, 27017 and 27018 compliant by Ernst & Young and Datacenters are certified SOC 1 type II (SSAE 16 and ISAE 3402) and SOC 2 type II. 

The platform is easy to navigate, generates very useful reports and the customer service support is always very willing, able and there for us. 

Simply a dream …………

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